Why was this company able to reduce turnover from 18% to just 5% in only 6 months?
The Challenge: High Employee Turnover
The mystery behind high turnover: Why was this company experiencing such high employee turnover rates of 18%?
- Employees resigning every month
- New employees coming and leaving immediately after the office door closed
- HR was overwhelmed with recruitment, training, and turnover
Finding the Root Cause
When the PSM team entered, we discovered the truth, but it was simple:
- Employees weren't incapable, they were confused.
- Everyone had their own way of completing their work.
- No work standards, no clear direction to follow.
- Ultimately, hard work never felt enough, and motivation slowly faded.
The PSM Solution: Building a People System
We started with Work Process Mapping, breaking down every job to the daily task level.
From there, we built a Job Standardization and Training Framework system that was clear:
- 📋 Visual Work Standards - Clear, easy-to-follow documentation for every role
- 🎯 Result-Based KPIs - Performance metrics based on outcomes, not assumptions
- 🚫 Transparent Career Path - Clear development roadmap for every employee
Now every employee knows: what must be achieved, and how to achieve it.
Beyond Standards: Building a Mentoring Culture
We also helped HR create a Mentoring & Coaching System at the supervisor level.
Supervisors no longer just give orders, but become trainers who ensure their teams grow.
Work culture shifted from "working fast" to "working with direction".
The Results: Quick and Real
Not because of bigger bonuses, but because the work now feels meaningful and clear.
Key Insight
Sometimes, people don't need more motivation. They just need a system that helps them win.
Lessons from This Case:
💡 People don't leave good jobs, they leave systems that empower them.
If your company is experiencing high turnover, ask yourself: Is it a people problem, or a system problem?
Ready to Transform Your Organization?
Let PSM help you build systems that empower your people and drive real, measurable results.
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